GLOVIS BRASIL LOGÍSTICA LTDA. WEBSITE PRIVACY POLICY

This Privacy Policy (“Policy”) describes how your personal data is processed as a result of your use of our website. By browsing our website, you agree to our Policy and authorize us to process your personal data in the manner described here so that we can provide you with the best possible service.

We have divided this Policy document by answering the following questions:

1. What personal data do we use?
2. Do we process sensitive personal data?
3. For what purpose do we process personal data?
4. With whom do we share personal data?
5. Can personal data be transferred internationally?
6. How do we keep personal data secure?
7. When do we store personal data?
8. What are my rights?
9. How do I contact GLOVIS about Privacy?
10. What about cookies?
11. What if this Policy changes?

GLOVIS BRASIL LOGÍSTICA LTDA, registered under the CNPJ No. 13.272.177/0001-99, with headquarters at Avenida Hyundai, No. 905, Agua Santa, Piracicaba/SP (Brazil), ZIP code: 13413-500 (“GLOVIS”), considers extremely important the electronic records and personal data left by you (“Subject”) when using our site, thus the present Privacy Policy (“Policy”) serves to regulate, in a simple, transparent and objective way, which personal data will be collected, as well as when and how they can be used.

This Policy applies to data processing carried out while browsing our website, and GLOVIS is considered the Controller of the personal data.

This Policy describes the purpose of processing your personal data and how it will be processed. It is applied to GLOVIS customers and the general public and explains how we process personal data of these individuals.

DEFINITIONS

To make it easier for you to read our Privacy Policy, we have provided a table below with the terms and definitions used by us that you can consult if you have any questions.

2. WHAT PERSONAL DATA DO WE USE?

Some of the information we use to provide our Services may be considered personal data — that is, information related to you that, individually or collectively, can identify you when you browse our website, such as, for example, identification of the commercial establishment used and IP address with date and time of connection.

Thus, we process two types of personal data: (a) those provided by you; and (b) those automatically collected.

(a) Personal data provided by you – full name, e-mail, and any other data you may eventually provide when filling out the "message" field at the end of the form.

(b) Automatically collected data – characteristics of the device and browser used, IP address (with date and time), IP origin, click-through information, and others.

3. DO WE PROCESS SENSITIVE PERSONAL DATA?

GLOVIS does not process, for the specific purposes set forth herein, data considered sensitive by Brazilian Law No. 13.709/2018, except in exceptional and previously authorized by law cases. If there is a need to process sensitive personal data, your consent will be requested.

4. FOR WHAT PURPOSE DO WE PROCESS PERSONAL DATA?

We process personal data predominantly to provide, extend and improve our services. In addition, we may contact you if you have filled out the form to contact us.

GLOVIS, in some cases, may also process your personal data when they are necessary for the fulfillment of a legal obligation.

Furthermore, GLOVIS may also process your personal data based on our legitimate interest, always to the extent expected by you, and never to the detriment of your interests, rights and fundamental freedoms.

Additionally, the information collected may, with your consent, be used to conduct research related to your activities.

5. WITH WHOM DO WE SHARE PERSONAL DATA?

GLOVIS may share your personal data with:
I. Partner companies and suppliers, while providing services to you.
II. Authorities, governmental entities or other third parties, for the protection of GLOVIS interests in any kind of conflict, including lawsuits and administrative processes.
III. In the case of corporate transactions and changes involving GLOVIS, in which case the transfer of information will be necessary for the continuity of services.
IV. By court order or by the request of administrative authorities that have legal competence to request it.

When there is a need to share your personal data, we will limit it to the minimum necessary, and we will not allow our service providers to use such data for purposes other than the agreed upon, and we will ensure that these third parties process your data in accordance with the provisions of the LGPD (Brazilian General Law of Personal Data Protection).

6. CAN PERSONAL DATA BE TRANSFERRED INTERNATIONALLY?

As a general rule, GLOVIS does not share your personal data internationally. When we do, GLOVIS adopts the necessary safeguards to protect your personal data, and where possible, we use the international data transfer mechanisms required by the applicable data protection regulations.

Personal data may be stored in cloud services on servers outside the country. In such cases, the company's compliance with the general data protection laws in their respective country will be assessed.

7. HOW DO WE KEEP PERSONAL DATA SECURE?

GLOVIS uses commercially reasonable and legally required means to preserve the privacy of the personal data it collects.

In order to guarantee the security and confidentiality of your personal data, we limit access to the data only to those who really need to know it to perform their duties.

Besides technical efforts, GLOVIS also adopts institutional measures to protect personal data, applying a constantly updated privacy governance structure and program to our activities.

While we make our best efforts to preserve your privacy and protect your personal data, no information transmission is ever completely secure, so GLOVIS cannot fully guarantee that all data we receive or send will not be subject to unauthorized access by methods designed to obtain information improperly.

For this reason, we encourage you to take appropriate measures to protect yourself, such as keeping all Subject names and passwords confidential, as such information is personal, nontransferable and your sole responsibility.

8. WHEN DO WE STORE PERSONAL DATA?

To protect your privacy, personal data processed by GLOVIS will be automatically deleted when they are no longer useful for the purposes for which they were collected, or when you request their deletion, unless the storage of these data is expressly authorized by law or applicable regulation.

However, information may be kept in order to comply with legal or regulatory obligations, transfer to third parties – as long as the data processing requirements are respected – and for the exclusive use of GLOVIS, including the exercise of our rights in judicial or administrative proceedings.

9. WHAT ARE MY RIGHTS?

In compliance with the applicable regulations, regarding the processing of personal data, GLOVIS respects and guarantees the possibility of submitting requests based on the following rights:
(I) Confirmation and access: The right to request confirmation of the existence of processing procedures and access to your personal data through clear information on the origin of the data, the non-existence of a record, the criteria used and the purpose of the data processing;
(II) Correction: the right to request the correction of incomplete, inaccurate or outdated data;
(III) Anonymization, blocking or deletion: The right to be guaranteed the decoupling of personal data, to request the temporary suspension of any processing operation of the data or to request the deletion of any information or set of personal data when they are no longer necessary, are excessive or are being processed in non-compliance with the LGPD;
(IV) Portability: The right to request the transfer of your personal data to another service or product provider;
(V) Deletion: The right to request the deletion of your personal data processed with your prior consent;
(VI) Sharing: The right to receive information about the public and private entities with whom your personal data is shared;
(VII) Explanation: The right to obtain information about the possibility and consequences of not giving consent to a particular processing operation of your personal data; and
(VIII) Revocation of consent: The right to express, through a free and facilitated procedure, the revocation of your consent to the processing of your personal data.

As the personal data Subject, you may also object to the processing of your personal data when it is carried out in non-compliance with the LGPD, as well as request clear information regarding the criteria and procedures used to make decisions based on automated processing of personal data that affect your interests, such as decisions aimed at defining your personal, professional, consumer and credit profiles or aspects of your personality.

GLOVIS will make every effort to respond to requests in the shortest time possible, however, justifiable factors, such as the complexity of the requested action, may delay or prevent its prompt fulfillment.

Finally, you should be aware that your request may be legally rejected, either for formal (such as your inability to prove your identity) or legal reasons (such as the request to delete data whose retention is a free exercise of rights by GLOVIS).

10. HOW DO I CONTACT GLOVIS ABOUT PRIVACY?

If you wish to exercise any of your rights under this Policy or the applicable law, or if you have questions, comments or suggestions regarding this Policy, you may contact us via the following contact addresses:

E-mail: lgpd@glovis.com.br
Website: www.glovis.com.br

11. WHAT ABOUT COOKIES?

Cookies are small files that can temporarily store information about your browsing. Cookies can be used for a variety of purposes such as storing information about your browsing preferences, collecting information to offer you personalized content, or even redirecting your browser to another part of the website when necessary.

The cookies set by us are called first-party cookies. But there are also third-party cookies, which are those cookies that are set by other partners and allow third-party features or functionality to be provided or appear on our site (such as advertising, interactive content and analytics). Those who set these third-party cookies may recognize your computer both when you visit our website and when you visit their website.

We use several categories of cookies, for specific purposes. They are:

Essential Cookies – These are essential and necessary cookies for GLOVIS to provide some of our website services to you, such as registration page and mobile applications, and for you to be able to use some features, such as accessing secure areas within the website.

Performance and Functionality Cookies –  Used to increase and improve the functionality of our website, registration services and mobile applications. Without these cookies, some functionalities may be impaired.

Advertising Cookies – These cookies are used to make advertising messages more interesting to you. They prevent ads you've already seen from appearing again, ensure that ads are placed in locations that don't distract from your experience on the website, and in some cases deliver ads based directly on your interests.

Social Media Cookies – These cookies are used to allow you to share on social media pages and content from our website that you find interesting. These cookies may also be used for advertising purposes.

You have the right to accept or decline cookies. You can configure your browser to accept or decline cookies. If you choose to decline cookies, you can still access our website, but some functionalities and areas of our website may be restricted or limited. Because the ways of restricting cookies may vary from browser to browser, you should visit your browser's “help” page for more information.

12. WHAT IF THIS POLICY CHANGES?

Any changes we make to this Policy will be posted on this page. Please return frequently to this page to check if the Policy has been updated.

LAW AND JURISDICTION

This Policy shall be governed, interpreted and executed in accordance with the laws of the Federative Republic of Brazil, especially Law No. 13,709/2018, regardless of the laws of other States or countries, and the jurisdiction of the residence of the Subject shall be competent to settle any doubt arising from this document.